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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1706
Experience:  Computer Software Support Specialist for more than 10 years
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I just wrote you and lost you.

Customer Question

I just wrote you and lost you.
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Hi there and welcomeCan you tell me please Lewis as there is no information in your question, how you would like me to assist you please?Thank you
Customer: replied 1 year ago.
My iPad was updated last night. This morning I tried to open it and was told do do a number of things, all of which I attempted to do. However, the email associated with my Apple ID,***@******.***, and***@******.*** are suspended and no longer viable to receive emails. My new email address is***@******.***. I have tried my various passwords, but the setup won't let me in to my iPad with any of them: Apple
Itunes password:
Ocrut2012
SMTP Server:
smtp-server.roadrunner.com
POP Server:
pop-server.roadrunner.com
Mail Client:
Apple:***@******.***
Password:(###) ###-####pT
Wi-Fi:
Ethernet
Username: Lewis Turco***@******.***
password: Gergrundehyde1952
Expert:  Richard replied 1 year ago.
Hi there and welcomeCan you tell me please the exact`message you get on the iPad now please.
Expert:  Richard replied 1 year ago.
your payment failed for the request, we will have to continue here.Can you let me know what you see on the screen of the iPad now please?
Customer: replied 1 year ago.
It failed because I separated my AmEx card no. into three sections, as it appears on my card. I have now resubmitted the card no. as a single number and it has been accepted, so you ought to be able to charge me now on my AmEx. The screen on my iPad is the same as before. It reads, "iPad not set up." It continues to ask me for the password ***** "*****@******.***" which is no longer usable. I have sent you all my passwords. Here they are again:Apple
Itunes password:
Ocrut2012
SMTP Server:
smtp-server.roadrunner.com
POP Server:
pop-server.roadrunner.com
Mail Client:
Apple:***@******.***
Password:(###) ###-####pT
Wi-Fi:
Ethernet
Username: Lewis Turco***@******.***
password: Gergrundehyde1952
Expert:  Richard replied 1 year ago.
ok, accept the offer please