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Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 15628
Experience:  Email expert with over 5 years experience
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I have lost all previous email and email contacts as a result

Customer Question

I have lost all previous email and email contacts as a result of Toshiba's wipe clean after a hack. Any way to retrieve emails or contacts
Submitted: 6 months ago.
Category: Email
Expert:  Josh replied 6 months ago.

Hi Bill,

It depends on how you had your email account setup previously. How did you access your email before the wipe? Did you use an email program or access it through a web browser?

Customer: replied 6 months ago.
Verizon browser
Customer: replied 6 months ago.
you are not responding
Expert:  Josh replied 6 months ago.

Have you accessed your email account recently through the web browser? The information should be in there.

Expert:  Josh replied 6 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Customer: replied 5 months ago.
A review of my credit card statement indicates you charged $42.00 for something I did NOT authorize. After seeing a charge for $42 to get an answer, I did NOT proceed with the transaction. Charge was completely unauthorized. Please refund the $42.00. I did not rate transaction or receive an answer. If I was to rate your service, it would not be pretty.