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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have been locked out of my lap top by malicious ware. They

Customer Question

I have been locked out of my lap top by malicious ware. They said they were with windows and needed to up date my windows ten with a patch. Then they wanted 177.00 to take care of the problem. I said no, and they locked me out. What do I do?
Submitted: 10 months ago.
Category: Email
Expert:  Martin replied 10 months ago.
Hello Terrence and welcome.Sorry to hear you're having trouble with your computer.Are you completely locked out of Windows and if so what username do you see on the logon screen?Please reply using the box below.Regards,Martin