How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6131
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I am unable to call up my gmail sign-in page

Customer Question

I am unable to call up my gmail sign-in page
Submitted: 7 months ago.
Category: Email
Expert:  Jess M. replied 7 months ago.
Hi Nancy, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Are you using Windows computer or a Mac?Are you using a web browser to access your Gmail? Or are you using an email program like MS Outlook 2010?Can I remotely access your computer so that I can directly fix the issue while you watch?Please let me know by replying to me here so that I can help you further.Best regards,Jess
Customer: replied 7 months ago.
I use a browser. For 2 days I kept getting a page that said something about an expired certificate. I just now tried to sign on and did successfully and received the 2 e-mail messages sent from you. At this point I don't need any further assistance. Thank you very much.
Expert:  Jess M. replied 7 months ago.
You're welcome and thank you for using our service. If you need assistance in the future, please let me know. I will be happy to help you further.Best regards,Jess
Customer: replied 7 months ago.
I would like a refund on the $5.00.
Expert:  Jess M. replied 7 months ago.
Thank you for writing back. Here is the link about refunding:ww2.justanswer.com/help/how-can-i-request-refundThank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.Best regards,Jess