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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35211
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I was forced to open a new account because I could not get

Customer Question

I was forced to open a new account because I could not get rid of the screen. I have had a gmail account for 6 years under***@******.***. I do not want another account and I would like my old one reestablished. Too many people have that address. Call me at(###) ###-####as I can't get into email any longer.
Submitted: 7 months ago.
Category: Email
Expert:  Viet - Email Tech replied 7 months ago.
Hi,I'm sorry about the issue. Is there any error or message when signing in your old gmail email address?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Please reply at the box below. Thank you,
Expert:  Viet - Email Tech replied 7 months ago.
When you are in Gmail, click on the big letter icon at the upper right corner, then click on Sign out, or you can just click on the website below to sign out:https://accounts.google.com/Logout, then you can go to the gmail.com website, and sign in with your old gmail email address.Please reply at the box below to continue. Thank you.
Expert:  Viet - Email Tech replied 7 months ago.
Please stay with me on this web page. Did you see my replies above?Do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand / model of your computer?Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.
Customer: replied 7 months ago.
Windows 7. I have had no problems signing in in the past
Expert:  Viet - Email Tech replied 7 months ago.
Please click on the website below in order to connect with me remotely, then I can help you directly:http://www.justanswer.com/remotedesktop/join.aspx?Session=de66ffd5-fb1f-4901-a684-85aa8efecc80, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Email Tech replied 7 months ago.
1. Click on the website below in order to connect remotely with me:http://tinyurl.com/j5evou22. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Expert:  Viet - Email Tech replied 7 months ago.
I'm sorry. It looks like your computer is not able to connect with me. Can you please try the following simple steps for fixing this issue:1. Click on the website below:https://accounts.google.com/Logout2. Next, click on the website below:http://www.gmail.com/, then if needed, select the option to sign in with a different account, then sign in with your old gmail email address.Please reply at the box below to continue. Thank you.
Expert:  Viet - Email Tech replied 7 months ago.
Note: After trying my above steps, and if you have problem with your gmail email password, then click on the website below:https://www.google.com/accounts/recovery/, then there, select the option "I don't know my password", then enter your old gmail email address, then click on Continue and follow the instructions there in order to reset your google / gmail account password.When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.