How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I can't get email on my HP Notebook even thopugh I can get

Customer Question

I can't get email on my HP Notebook even thopugh I can get email on my PC. I have talked to the HP technicians and nothing is wrong. When I go to settings the msg is that I am connected but when I go to google or other the msg is that I am not connected.
Submitted: 1 year ago.
Category: Email
Expert:  sudipto_dutta replied 1 year ago.
Which version of Windows is installed on the notebook and can you send emails from the notebook ?
Customer: replied 1 year ago.
Windows 10. I cannot send or receive emails on that computer even though it says I am connected to the internet.
Expert:  sudipto_dutta replied 1 year ago.
OK, can you tell me the name of the program, which you use to access email on that computer, like Outlook, Windows Live Mail etc, ?
Expert:  sudipto_dutta replied 1 year ago.
OK, can you tell me the name of the program, which you use to access email on that computer, like Outlook, Windows Live Mail etc, ?
Customer: replied 1 year ago.
I use verizon yahoo or google
Expert:  sudipto_dutta replied 1 year ago.
Can you access other websites from that notebook ?
Customer: replied 1 year ago.
No.
Customer: replied 1 year ago.
no
Expert:  sudipto_dutta replied 1 year ago.
OK, now on that notebook press the Windows logo key along with R on the keyboard to get the Run window and reply me back.
Customer: replied 1 year ago.
Are you there?
Expert:  sudipto_dutta replied 1 year ago.
Yes, did you saw my last reply about getting the Run window on the notebook ?
Customer: replied 1 year ago.
just a moment, I have to move the Notebook.
Expert:  sudipto_dutta replied 1 year ago.
OK.
Customer: replied 1 year ago.
Sorry. I have a problem and I have to sign off.
Expert:  sudipto_dutta replied 1 year ago.
No problem, we can continue later.
Customer: replied 1 year ago.
OK. I now have the Run page
Customer: replied 1 year ago.
Have I lost you?
Expert:  sudipto_dutta replied 1 year ago.
No, I am here. I got offline as you said that, you could not continue at that time. Now, I am online again. Reply me back when you want to continue.
Customer: replied 1 year ago.
I've given up on trying to fix the computer problem
Expert:  sudipto_dutta replied 1 year ago.
I know this is a very frustrating problem, but giving up will not solve this problem. If you have some free time then, I can at least tell you why you are facing this problem.