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Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 16878
Experience:  Email expert with over 5 years experience
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I cannot get out of my smart phone aol which is frozen with

Customer Question

I cannot get out of my smart phone aol which is frozen with the new mail page from yesterday. It tells me that I am using a "different"user name or wrong password.
It asks me if I want to update my account password ***** it does not tell me where and how.
I am able to use the the same account successfully on my IPad but not my phone.
Would appreciate suggestions. I am using my wife's phone to send you this request.
Thank you,
***** *****
Submitted: 10 months ago.
Category: Email
Customer: replied 10 months ago.
I may have it solved. Please stay on line. Solved.
Expert:  Josh replied 10 months ago.
Hi, Do you still need help?
Expert:  Josh replied 10 months ago.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.