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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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This is concerning my account ***@******.***. I

Customer Question

this is concerning my account ***@******.***. I have been cancelled but I thought that I had renewed my subscription.
How can I reinstate my account?
Submitted: 7 months ago.
Category: Email
Expert:  michelleclive replied 7 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.Are you able to login to your msn account or not?What is the error you get while you try to login?When was the last time you were able to login fine?Did the subscription expired recently?
Customer: replied 7 months ago.
I I can't send these answers because I keep getting booted off. My subscription ended on the 15, of April.
Customer: replied 7 months ago.
I thought that I had renewed my subscription but apparently not. I would like to reinstate my account.
Expert:  michelleclive replied 7 months ago.
Did you received an email saying your email account needs to be renewed?
Expert:  michelleclive replied 7 months ago.
Is it a paid version of msn email you are using?When did you pay for the msn.com last time?
Customer: replied 7 months ago.
Yes and I thought that I had renewed.
Expert:  michelleclive replied 7 months ago.
Click here and let me know once the link opens.
Customer: replied 7 months ago.
I cannot stay on this to answer more questions msn keeps kicking me off. i have to log on each time. I just need to know how to reinstate.
Expert:  michelleclive replied 7 months ago.
did you click on the link which i gave?I am waiting for your response.
Customer: replied 7 months ago.
I clicked the link and I don't understand what i am to do.
Expert:  michelleclive replied 7 months ago.
can i do a secure remote access?