How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

Receiving e mails from delivery status unknown 400 times a

Customer Question

Receiving e mails from delivery status unknown 400 times a day??? Can send and receive e mails, but this is a server problem???
Submitted: 6 months ago.
Category: Email
Expert:  Jason Jones replied 6 months ago.
Hello,I am the person that will be helping you today.I must ask a question or two before we begin. Thank you in advance for taking the time to answer.Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?Thank you,JasonP.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.
Customer: replied 6 months ago.
G mail for both accounts
Customer: replied 6 months ago.
Mac mail
Customer: replied 6 months ago.
Jason, did you receive my answers??
Expert:  Jason Jones replied 6 months ago.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 6 months ago.
Expert:  Jason Jones replied 6 months ago.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
Customer: replied 6 months ago.
not now for remote assist
Expert:  Jason Jones replied 6 months ago.
Okay, do you wish to continue at a later time?
Customer: replied 6 months ago.
American express declined the charge, need use use another card. Another time.
Expert:  Jason Jones replied 6 months ago.
Okay, thank you. You may need to contact them to have them unblock the payment or you can use another card as you mentioned.