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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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When I log onto Outlook and click send/receive Google displays

Customer Question

When I log onto Outlook and click send/receive Google displays a form asking to type in password. This I do but an error message appears and I am unable to send or receive messages. This has only occurred since I undertook a Google security - before this, clicking send/receive automatically let me access my messages without any Google messages appearing. Please help. Thanks.
Submitted: 7 months ago.
Category: Email
Expert:  Viet - Email Tech replied 7 months ago.
Hi,I'm sorry about the issue. What's the exact error or message?Is your gmail email currently working at the gmail.com website or not?Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Expert:  Viet - Email Tech replied 7 months ago.
Can you please click on the website below:http://accounts.google.com/, and sign in your gmail email address if prompted, then there, click on the option Sign-in & security, then scroll down a bit, then let me know if the option 2-Step Verification is showing On or Off.When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.