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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am not able to receive photo attachments on email. carol

Customer Question

I am not able to receive photo attachments on email.***@******.***
Submitted: 9 months ago.
Category: Email
Expert:  michelleclive replied 9 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have are unable to receive attachments of any type or just photo attachments?
Customer: replied 9 months ago.
At this time, I am only unable to receive photos that I have sent to myself.
Customer: replied 9 months ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  michelleclive replied 9 months ago.
if you are using gmail then you have a restriction to send or receive not more that 10 mb per email or file.Make sure the file size of your photos are less than 10 mb's and let me know the error you get incase the file is less than 10 mbs and you are unable to send.
Customer: replied 9 months ago.
I have to leave this page in order to check email.
Expert:  michelleclive replied 9 months ago.
you may check your justanswer email to launch this chat back again.