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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Can't access email

Customer Question

can't access email
Submitted: 6 months ago.
Category: Email
Expert:  Jess M. replied 6 months ago.
Hi Richard, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. First, few things:Can you please tell me the problem email account so that I can check your recovery options?How do you regularly access your email -- a) using a web browser like Firefox? or b) using an email program like MS Outlook 2010 or Windows Live Mail?When was the last time that you were able to access the problem email account?Please let me know by replying to me here so that I can help you further.Best regards,Jess