How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

I cant log in to my Hotmail email and I cant change my pas

Customer Question

I cant log in to my Hotmail email and I cant change my password?
Submitted: 8 months ago.
Category: Email
Expert:  Martin replied 8 months ago.
Hello Robert and welcome!Sorry to hear you're having trouble with your computer.May I start a secure remote session so we can work on the problem together from your computer?Please reply using the box below.Regards,Martin
Customer: replied 8 months ago.
can we fix the computer without a remote session
Customer: replied 8 months ago.
I need to go pick up a child from school if we go remote do you need me to be online?
Customer: replied 8 months ago.
when I get back will my temp password ***** justanswer still work?
Customer: replied 8 months ago.
how much does a remote session cost?
Expert:  Martin replied 8 months ago.
Hello, the remote session costs between $36 and $42 depending on the complexity of the problem.
Expert:  Martin replied 8 months ago.
What's the email address?
Customer: replied 8 months ago.
I have to leave to pick up a child from school-you did not reply to my other questions --I will try again later
Expert:  Martin replied 8 months ago.
To answer your first question I need to look the account up
Expert:  Martin replied 8 months ago.
Your temp password ***** still work yes, if it doesn't you can always reset it providing you didn't enter the email address you don't have access to
Customer: replied 8 months ago.
email address is***@******.***
Customer: replied 8 months ago.
I will return
Expert:  Martin replied 8 months ago.
Let's hope it's a simple one so I can get you in now without the remote.Before you go, what's the last 4 digits of your cell number?Preferrably the one ending in 92