How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask flopcat98 Your Own Question
flopcat98
flopcat98, Consultant
Category: Email
Satisfied Customers: 9006
Experience:  Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
23372949
Type Your Email Question Here...
flopcat98 is online now
A new question is answered every 9 seconds

The issue is I can't login or reset my password ***** click

Customer Question

Hi. The issue is I can't login or reset my password ***** click on the forget password. I've tried soo many things. Even new emails. And nothing. I do not want to set up another Facebook account. I want to keep my recent account. Please help.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Anything else I can tell the Computer Technician before I connect you two?
Customer: I have my Facebook account I just need help with my password ***** I can get back on Facebook. And thank you soo much
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: Email
Expert:  Eric Ewing replied 1 year ago.
Hi! My name is ***** ***** I am an independent computer expert who's been paired with you through JustAnswer.com. It is my pleasure to assist you today.Am I correctly understanding that you have an existing Facebook account, but are having trouble logging into it? Can you tell me a little more about what happens when you try (for instance, are you seeing an error message)?
Customer: replied 1 year ago.
I type in my user name that's good. Password ***** says incorrect password. So I click on forget password ***** do what all it says and still doesn't work. Even emails. I don't know. It's confusing. I'm sorry
Expert:  Eric Ewing replied 1 year ago.
No need to be sorry! Heck, I've been working with computers professionally for 18 years and they still make me want to pull my hair out sometimes. ;-)I'm wondering -- based on the info you just provided -- if there isn't a software incompatibility issue of some sort causing the problem. Can you tell me a little bit about your computer (what version of Windows is it running, for instance)? Also, which web browser are you currently using?If you'd prefer it, we do also offer a service where I can connect to your computer through the internet and work on this problem directly. I does cost a little extra, and is completely optional...but some folks find it convenient and so I wanted to offer it to you. I'm glad to continue assisting however you'd prefer, whether it be using that remote service or by chat!
Customer: replied 1 year ago.
It's a AT&T ZTE Android phone
Expert:  Eric Ewing replied 1 year ago.
Gotcha! I've also had some problems resetting Facebook credentials from a mobile device, so I'm going to try sending the password ***** to your email address from my computer. Can you tell me which email address you're using for Facebook (I don't need your password)?
Customer: replied 1 year ago.
It's Google. But I also can't get emails. I don't know what the problem is. So I don't have the money to let you get my Account to do whatever. My Facebook username is(###) ###-#### ***** just don't know the password
Expert:  Eric Ewing replied 1 year ago.
I see...so you're not able to receive any email messages from your Google account currently? Your phone is an Android-based smartphone, and so your email account should have been setup for you when you signed into your phone using your Google information. If you open up your Gmail app, what do you see there?
Customer: replied 1 year ago.
Server not in error
Customer: replied 1 year ago.
Or sign up. For Google account. I don't know. It's confusing sir
Customer: replied 1 year ago.
Let me try and I'll be for sure on what it says. Can you call me so I can put you on speaker phone and you can tell me what to do
Expert:  Eric Ewing replied 1 year ago.
We can definitely arrange a phone call, but I'm not near a phone myself presently. Let me open this question back up for one of my colleagues who can better assist you.This won't take long. We'll have another technician with you very shortly!
Customer: replied 1 year ago.
Wow. Just five thm my number please. Easy and faster.(###) ###-####cell number
Expert:  flopcat98 replied 1 year ago.
i can call you and i can try to help you with the facebook thing.but unless you know what email account you used and have access to it or you linked it to a mobile phone that you still have access to it will be next to impossible to get it back.If you DO have access to the email or phone (and you would have had to specifically link it to the phone not just use facebook on that phone ) than i can definitely help you.