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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am trying and trying to sign in but it will not accept my

Customer Question

I am trying and trying to sign in but it will not accept my password
Submitted: 11 months ago.
Category: Email
Expert:  Byron replied 11 months ago.
Hi Janet. My name is***** you for your question and the opportunity to assist.Are you being told the password ***** ***** or are your receiving a different message?
Expert:  Byron replied 11 months ago.
Can we do a screen sharing session and I can help you directly?
Expert:  Byron replied 11 months ago.
Please do not open a new question. Instead, reply below and click Send.
Customer: replied 11 months ago.
It just won't let me continue!!
Expert:  Byron replied 11 months ago.
Can we do a screen sharing session and I can help you directly?
Customer: replied 11 months ago.
what ever works. It seems like I should be able to talk to someone free but can't find a number. I don't feel like I should have to pay to sign in!!
Expert:  Byron replied 11 months ago.
Thank you. From your computer, please click the link below (after reading this). When the page opens click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.http://www.justanswer.com/remotedesktop/join.aspx?Session=b06b33ea-4613-41e5-a296-6293e9c73c87#
Customer: replied 11 months ago.
This is getting too involved!!! I'll just sign out and you can refund me the $5.00 I don't want to sign up for months!!!
Expert:  Byron replied 11 months ago.
Ignore the subscription offers. Those are optional.Please follow the connection instructions above to get us connectedand I can help you.