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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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I am trying to restore my Thunderbird email profile on a new

Customer Question

I am trying to restore my Thunderbird email profile on a new computer. Can anyone help me?
mike
Submitted: 1 year ago.
Category: Email
Expert:  arsufi2002 replied 1 year ago.

Hi,

Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 1 year ago.

Can i start a remote session with your computer so that i could better configure

Customer: replied 1 year ago.
This is my phone
Expert:  arsufi2002 replied 1 year ago.

I see

Expert:  arsufi2002 replied 1 year ago.

From where you have copied the thunderbird profile?

Customer: replied 1 year ago.
Myndesktop
Customer: replied 1 year ago.
Can you help my restore email profile in tbird?
Expert:  arsufi2002 replied 1 year ago.

Yes sir..But i am little bit confused when you said you are using mobile

Customer: replied 1 year ago.
Your messages are going to my phone too. I did not realize they are going to my laptop also.
Expert:  arsufi2002 replied 1 year ago.

Hope we are moving thunderbird profile from old computer to new one, am i right?

Customer: replied 1 year ago.
sort of...I had to rebuild my desktop so the email profile is on a separate HD.
Expert:  arsufi2002 replied 1 year ago.

I don't know how you have copied Thunderbird profile ..

You may check this is how you copied...

Customer: replied 1 year ago.
I need to talk to someone
Expert:  arsufi2002 replied 1 year ago.

Do you have internet connectivity on old computer

Customer: replied 1 year ago.
Old puter is dead & gone but have online access on my new one
Expert:  arsufi2002 replied 1 year ago.

Please do as follows in New Computer

1: Open Internet Browser

2: search for Teamviewer 7 on Google search

3: Download Teamviewer 7 on your computer and install it

Expert:  arsufi2002 replied 1 year ago.

Let me know once you have done this.

Expert:  arsufi2002 replied 1 year ago.

Once Teamviewer is installed successfully, Run Teamviewer, share 9 digit code and password ***** shows

Expert:  arsufi2002 replied 1 year ago.

Let me know if you have any issue installing Teamviewer

Thanks

Expert:  arsufi2002 replied 1 year ago.

Is it done..

Expert:  arsufi2002 replied 1 year ago.

are you there

Customer: replied 1 year ago.
I ran out of time....
Expert:  arsufi2002 replied 1 year ago.

Sir, can you do it on computer if i tell the procedure

Expert:  arsufi2002 replied 1 year ago.

waiting for your reply

Expert:  arsufi2002 replied 1 year ago.

Do you have any trouble with our chat system

Expert:  arsufi2002 replied 1 year ago.

Are you still there

Expert:  arsufi2002 replied 1 year ago.

Please let me know when you are back

Expert:  arsufi2002 replied 1 year ago.

Hello sir,

Didn't find you back, hope you are doing fine..

Has issue resolved?

Would you please update status

Thanks