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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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Can't sign in on iPhone and MacBook Pro....have changed my

Customer Question

Can't sign in on iPhone and MacBook Pro....have changed my password ***** times it works once to sign me in to gmail and laptop the next time message says wrong password. Don't know if it's a google problem or an apple problem
Submitted: 1 year ago.
Category: Email
Expert:  Josh replied 1 year ago.

Hi,

On the iPhone and Macbook, it is the Gmail account that is having the issue?

Customer: replied 1 year ago.
Expert:  Josh replied 1 year ago.

That is strange for it to work once then not work again.

Are you manually entering the password ***** time or does it have it autosaved?

Customer: replied 1 year ago.
Entering
Expert:  Josh replied 1 year ago.

Do you have 2-step verification enabled on Gmail?

Customer: replied 1 year ago.
No I don't have 2 step
Cannot sign on to MacBook.....a line comes on under my sign in as though downloading a file but it stops half way. Then a spinning multi colored appears...
Expert:  Josh replied 1 year ago.

Okay so you do not get a password ***** message?