How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 34704
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP etc.
Type Your Email Question Here...
Viet - Email Tech is online now
A new question is answered every 9 seconds

I just tried to start up my computer and it says my password

Customer Question

I just tried to start up my computer and it says my password ***** ***** And I need to go to reset
Submitted: 6 months ago.
Category: Email
Expert:  Viet - Email Tech replied 6 months ago.


I'm sorry about the issue. Please try the following:

1. On another working computer (or on a tablet or smartphone), click on the website below:

2. Then there, select the option "I forgot my password", then click on Next at the bottom.

3. Then in the first box, type in the email address as shown on the problematic computer.

4. Then in the second box, type in the characters as shown on the page.

5. Then click on Next at the bottom. Then follow the instructions there in order to reset your microsoft account password

, then try it on the problematic computer.

Please reply at the box below to continue. Thank you.