Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.
Have you configured your gmail account or other account on the cellphone?
If it is your gmail account, then, please tell me if you have tried to reset its password?