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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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Apple up dated my ipad and when I wanted to get back and use

Customer Question

Apple up dated my ipad and when I wanted to get back and use it I was asked for a password ***** when I set up icloud .
I am 76 years old I can not remember that pass word I have tried all sorts to no avail it keeps freezing .can you help please.
Thankyou Joyce Buchanan
Submitted: 1 year ago.
Category: Email
Expert:  Lachard Binkley replied 1 year ago.

Hello and welcome to Just Answer my name is Lachard. We can definitely point you in the right direction to get your password ***** My first question is do you know your Apple ID if so it can actually be reset through this website https://iforgot.apple.com/password/verify/appleid#!&section=password. If not let me know and we can try a different way to reset it.

Customer: replied 1 year ago.
I went to the site suggested ,which I had all ready tried with no help at all please try again to fix my ipad as you up dated it and now I can not open it Joyce ****** I am in Australia