Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
You've come to JustAnswer for this help, and this is a paid site.
remote link posted accidentally please ignore it.
Good morning! Hello, my name is*****'m a certified computer professional with 15 years of experience.. I am an independent contractor for JustAnswer.com, not your internet provider, but I am highly qualified to assist you with this issue and I can do it quickly and easy. May I ask who your new internet provider is so I can provide detailed instructions on how to setup your new email address?
If you'd like, I I can offer you a SECURE REMOTE CONNECTION, where I connect to your computer work on this as you watch. I think it would be the fastest and easiest way to resolve your issue.
If you'd like a remote session. Please open up the following link:
On the page that opens up, click "I Agree."
Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the left corner.)
I'll then be connected.
Please let me know if you have any problems. Thank you!