How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Sandy Your Own Question

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6027
Experience:  I have 7+ years of experience in fixing emails issues.
33602187
Type Your Email Question Here...
Sandy is online now
A new question is answered every 9 seconds

I need to discontinue a gmail account that was set up

Customer Question

I need to discontinue a gmail account that was set up through a potential hacker yesterday, I need to close the account without referring to another email account. when I try to remove or close the gmail account it is asking me for an alternate email account, but I do not want it to be referenced. Can I simply just discontinue the account or gmail?
Submitted: 11 months ago.
Category: Email
Expert:  Sandy replied 11 months ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

May I connect with you remotely to check/fix the issue directly?

Expert:  Sandy replied 11 months ago.

Once you accept the remote support offer, please click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=a823bb44-803d-437c-9122-4799c486d226

Scroll down on that page and click "I Agree".

Download/allow and run this program to start remote session.

Expert:  Sandy replied 11 months ago.

If you want to work with me in the question and answer session, I'm positing my answer here:

Click the link:

http://gmail.com

Now, check if it shows the Gmail account you want to discontinue or other:

If same account you want to discontinue:

Please follow the steps:

  1. Sign in to My Account.
  2. In the “Account preferences” section, select Delete your account or services.
  3. Choose Delete products. You may have to sign in again.
  4. In the “Delete a Product” section, find Gmail and choose Delete.
  5. Follow the onscreen instructions and choose Remove Gmail.

If other: Click this link: http://mail.google.com/?logout

And then login into the gmail account created by hacker and follow the steps provided above to delete that account.

If you have any other query regarding this issue, please reply back to me at the box given below.

Please take a second to rate my service by clicking stars at the top of the screen then submit. Bonus/tip is highly appreciated.

Thank you, ***** *****

Expert:  Sandy replied 11 months ago.

Hi,

I'm following up with you to see how everything is going.

Do you still need help with this?

If you have any other query regarding this issue, please do not hesitate to let me know.

Else please take a second to rate my service by clicking the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you, ***** *****