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Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 15770
Experience:  CISCO certified computer and networking expert
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How to fix an Iphone that is stuck on after trying to fix it

Customer Question

how to fix an Iphone that is stuck on hello after trying to fix it due to a virus?
Submitted: 8 months ago.
Category: Email
Expert:  Pete replied 8 months ago.

Hi there,

The first step to resolving your issue is to reset your iPhone again.

To reset your iPhone, press and hold both the sleep and home button at the same time until the apple logo appears. The sleep button is located at the upper right corner and the home button is the round button on the bottom front of your iPhone. When your phone boots back up, try to set up your phone.

Follow the prompts on your iPhone and you will get either at your home screen like normal or get to a point of restoring from back up. The article below will give step by step for restoring from back up.

If that doesn't work, connect your iPhone to your computer and open iTunes. Press both buttons again, this time you will need to press it for 45 sec or until the connect to iTunes logo appears. Let me know if that works for you?

Customer: replied 8 months ago.
THe apple appeared
Customer: replied 8 months ago.
went back to hello
Expert:  Pete replied 8 months ago.

After connecting to iTunes, you still get this?