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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 34688
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP etc.
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I am trying to log into a different laptop running Windows 8

Customer Question

I am trying to log into a different laptop running Windows 8 and yesterday I had to change my password ***** now I don't remember what I changed it to... I get a message that I can reset it by going to How do I get there?
Submitted: 7 months ago.
Category: Email
Expert:  Viet - Email Tech replied 7 months ago.


I'm sorry about the issue. On a working computer, please do the following steps first:

1. Click on the website below:

2. Then there, select the option "I forgot my password", then click on Next at the bottom.

3. Then in the first box, enter the email address as shown on the problematic laptop.

4. Then in the second box, type in the characters as shown on the page.

5. Then click on Next at the bottom. Then follow the instructions there in order to reset your Microsoft account password

, then try it on the problematic laptop.

Please reply at the box below to continue. Thank you.

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