Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.
May I connect with you remotely to check/fix the issue directly?
Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.
This is an optional remote service.
Since it less time consuming and you won't have to work on the issue. I will work on it while you stay in front it.
Once you accept the remote support offer, please click the link:
Scroll down on that page and click "I Agree".
Download/allow and run this program to start remote session
Okay, I understand that you don't want remote support offer.
First of all, please login into your webmail account.
You have mentioned cox.net as your email service provider:
Please login into cox.net webmail account and send out a test email to your email by typing it into the "TO" section.
Click the link:
And try to login.
Also, if you see a large number of emails there, please delete the unwanted emails to make free space.
Please let me know the result. Thank you, ***** *****
I'm here. I will surely opt out. Please give me 10-15 minutes. I suspece it is webmail issue. If webmail is not able to send, then, Mozilla will not able to send at all.
Please check your webmail account again.
Send out a test email to yourself.
IF not received.
Change its password.
Check its forwarding settings once.
And send out a test email again.
I'm opting out and leaving it for other experts. Thank you, ***** *****