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Ask Sandy Your Own Question
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6150
Experience:  I have 7+ years of experience in fixing emails issues.
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My Thunderbird is totaly messed up. I've reloaded with

Customer Question

My Thunderbird is totaly messed up. I've reloaded with newest version after removing old version. Still can't send emails. Tabs are a big issue. Is there a virus causing this?
Submitted: 1 year ago.
Category: Email
Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.

May I connect with you remotely to check/fix the issue directly?

Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

Customer: replied 1 year ago.
I already paid to get to u... and now you want more $$$?
Expert:  Sandy replied 1 year ago.

This is an optional remote service.

Since it less time consuming and you won't have to work on the issue. I will work on it while you stay in front it.

Customer: replied 1 year ago.
where do we go from here?
Customer: replied 1 year ago.
Are you there?
Expert:  Sandy replied 1 year ago.

Once you accept the remote support offer, please click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=98cd1146-d662-41bf-8d5a-dc119d61241f

Scroll down on that page and click "I Agree".

Download/allow and run this program to start remote session

Customer: replied 1 year ago.
You said this is an optional remote option, and I decline. I already paid the $39 Fee just to get into this service. WTF?
Expert:  Sandy replied 1 year ago.

Okay, I understand that you don't want remote support offer.

First of all, please login into your webmail account.

You have mentioned cox.net as your email service provider:

Please login into cox.net webmail account and send out a test email to your email by typing it into the "TO" section.

Click the link:

https://webmail.cox.net/

And try to login.

Also, if you see a large number of emails there, please delete the unwanted emails to make free space.

Please let me know the result. Thank you, ***** *****

Customer: replied 1 year ago.
I don't think you understand my issue. There is no backup of email in Cox. The account is empty. The issue seems to be with the thunderbird residual files somewhere on my disk. I had big issues all of a sudden a month ago, so removed the old Thunderbird, and loaded the latest.
Customer: replied 1 year ago.
I was led to believe you were a Mozilla/Thunderbird Expert thru this service. If this is not the case, then we should not waste each others time. I need a true Thunderbird Expert at this point.
Customer: replied 1 year ago.
Please let me know? Hello?
Expert:  Sandy replied 1 year ago.

I'm here. I will surely opt out. Please give me 10-15 minutes. I suspece it is webmail issue. If webmail is not able to send, then, Mozilla will not able to send at all.

Please check your webmail account again.

Send out a test email to yourself.

IF not received.

Change its password.

Check its forwarding settings once.

And send out a test email again.

Customer: replied 1 year ago.
Thank you kindly, Sandy. I just need to find the right person for this specific issue... and that is proving t be very difficult. I am very frustrated after many weeks of dealing with this.
Expert:  Sandy replied 1 year ago.

I'm opting out and leaving it for other experts. Thank you, ***** *****