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What's the email address it's saying to use to activate the ipad?
Can you go here and enter your email to reset it? https://iforgot.apple.com
remote support won't help if you don't know the login password.
If the password ***** is going to the icloud email account and you can't get passed the security question. You'll need to contact Apple directly to see if you can give them enough information for them to reset it for you.
There is no other way to get around this. https://getsupport.apple.com/
when I tried it, it asked for the birthday.. is that what you got?
I will send in the request.
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If you don't receive a refund soon, you can check the status with customer service here; http://ww2.justanswer.com/contact-us