Hello and thanks for your question, my name is ***** ***** i will be assisting you today,
I'm sorry about the issue, what email service you are using (gmail, aol, ....)?
Yes hold on please
First Your password ***** be stored in the Firefox browser :
Click the menu button and choose Options.
Reset your gmail password ***** following the steps below :
If you need further assistance please reply back to me and i will gladly continue to help.
If you have a moment please kindly rate my service by clicking one one of the stars below, positive rating are appreciated, if you need further assistance please reply back to me.
Note : only rate if you are satisfied, please do not rate an answer as poor or bad service if you are not satified
This is the link to reset your google password : https://www.google.com/accounts/recovery/
Can you give me a slightly better description of what you'd like help doing so I can assist you better?
Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?
also I can open your question to other experts, if we can't help you solve the issue you will be entitled to a full refund.
Please only rate if you are satisfied, please do not rate an answer as poor or bad service if you are not satified
Please open up the following link:
Join the session, then a remote file will be downloaded.
OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).PS - If we are not connected in five minutes, please reply back to me below.
Please download Teamviewer from : https://www.teamviewer.com/download/mac.aspxOnce you download it please run it. It will give you an ID and a password. Please send me the ID and the password ***** i can connect to your computer and check this.Important : Do not close teamviewer program
Please use the teamviewer link, do not use the first link.
This is the link for the remote session : https://www.teamviewer.com/download/mac.aspx
Once you download the program please run it, It will give you an ID and a password. you need to send me the ID and the password ***** i can connect to your computer and fix the issue for you.
Double click on temaviewer icon, and it should give you and id and a password ***** see the attachement :
it is an example, Please watch this tutorial video : https://www.youtube.com/watch?v=XdRxZ8coQ5I
I'm doing my best to help you, Can you give me a slightly better description of what you'd like help doing so I can assist you better?
Once you're finished, you'll be taken to the 2-Step Verification settings page. Review your settings and add backup phone numbers. The next time you sign in, you'll receive a text message with a verification code.
That's mean you forgot your password ***** you need to reset it, and to do this you need to go to this page and follow the instructions :
Ok, please do not rate my answer.
You are welcome.