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Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 1148
Experience:  Networks & Security Engineer
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Messages can't log in to (my email) because your login id or

Customer Question

messages can't log in to (my email) because your login id or password ***** *****
Submitted: 12 months ago.
Category: Email
Expert:  Mr.Med replied 12 months ago.

Hello and thanks for your question, my name is ***** ***** i will be assisting you today,

I'm sorry about the issue, what email service you are using (gmail, aol, ....)?

Customer: replied 12 months ago.
mac mail via gmail
Customer: replied 12 months ago.
are you there?
Expert:  Mr.Med replied 12 months ago.

Yes hold on please

Customer: replied 12 months ago.
i don't think this is going to work
i need to be able to talk with someone live
Customer: replied 12 months ago.
i do not have the time to wait on hold
Expert:  Mr.Med replied 12 months ago.

First Your password ***** be stored in the Firefox browser :

  1. Click the menu button and choose Options.

  2. Click the Security panel.
  3. Click Saved Logins… and the Password ***** will open.
  4. click Show Passwords

Reset your gmail password ***** following the steps below :

  1. Go to the trouble signing in page.
  2. Select “I don’t know my password.”
  3. Enter your email address and follow the instructions on the screen.

If you need further assistance please reply back to me and i will gladly continue to help.

Thank you

Expert:  Mr.Med replied 12 months ago.

If you have a moment please kindly rate my service by clicking one one of the stars below, positive rating are appreciated, if you need further assistance please reply back to me.

Note : only rate if you are satisfied, please do not rate an answer as poor or bad service if you are not satified

regards,

Customer: replied 12 months ago.
this has absolutely nothing to do with my problem
Customer: replied 12 months ago.
why can't i rate your service as poor?
Expert:  Mr.Med replied 12 months ago.

This is the link to reset your google password : https://www.google.com/accounts/recovery/

Can you give me a slightly better description of what you'd like help doing so I can assist you better?

Customer: replied 12 months ago.
i can't do this if there is a 5 minute wait between responses. i cannot i cannot!!!!!!!!!
Expert:  Mr.Med replied 12 months ago.

Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

also I can open your question to other experts, if we can't help you solve the issue you will be entitled to a full refund.

Please only rate if you are satisfied, please do not rate an answer as poor or bad service if you are not satified

Thank you

Customer: replied 12 months ago.
i get an error message, "messages can’t log in to***@******.*** because your login id or password ***** *****"
Expert:  Mr.Med replied 12 months ago.

Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=af6d62e5-032a-4c9d-8555-8a508bbb10b6

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

Customer: replied 12 months ago.
messages started requiring 2-step verification a week ago. so i added that.
today i get the above error message.
the instructions i found online told me to ask for a 16 digit code and enter that as my google password. it said i would not have to remember that; it was one-time only. but now suddenly my old gmail password ***** longer works
Customer: replied 12 months ago.
i do not see how a remote session is going to help in any way, but sure, you can set it up.
Expert:  Mr.Med replied 12 months ago.

Please download Teamviewer from : https://www.teamviewer.com/download/mac.aspx
Once you download it please run it. It will give you an ID and a password. Please send me the ID and the password ***** i can connect to your computer and check this.

Important : Do not close teamviewer program

Thank you

Customer: replied 12 months ago.
did you intend to send me a windows file?
Customer: replied 12 months ago.
what i got was elsinore screen connect
which is an exe file. when i click on it, it opens windows
Expert:  Mr.Med replied 12 months ago.

Please use the teamviewer link, do not use the first link.

Thanks

Expert:  Mr.Med replied 12 months ago.

Please download Teamviewer from : https://www.teamviewer.com/download/mac.aspx
Once you download it please run it. It will give you an ID and a password. Please send me the ID and the password ***** i can connect to your computer and check this.

Important : Do not close teamviewer program

Thank you

Customer: replied 12 months ago.
you only sent me one link!!!!!!!!!!!!!!!
Customer: replied 12 months ago.
it says screen viewer, but it downloads elsinore screen connect , which seems to be a window program
Expert:  Mr.Med replied 12 months ago.

This is the link for the remote session : https://www.teamviewer.com/download/mac.aspx

Once you download the program please run it, It will give you an ID and a password. you need to send me the ID and the password ***** i can connect to your computer and fix the issue for you.

Thank you

Customer: replied 12 months ago.
that link works, but it does not give me an id and password.
i get a dialog box that says
unattended access, set and remember your password
Customer: replied 12 months ago.
hello?
Customer: replied 12 months ago.
i am going to sign off in 30 seconds
Expert:  Mr.Med replied 12 months ago.

Double click on temaviewer icon, and it should give you and id and a password ***** see the attachement :

Customer: replied 12 months ago.
i told you
i clicked on it, and it gives a series of dialog boxes. i am stuck at the one that says
unattended access, set and remember your password
Customer: replied 12 months ago.
your attachment says
user name 123 456 789
password 1234
Customer: replied 12 months ago.
what would you like me to do?
Customer: replied 12 months ago.
this interaction is really unpleasant
Expert:  Mr.Med replied 12 months ago.

it is an example, Please watch this tutorial video : https://www.youtube.com/watch?v=XdRxZ8coQ5I

Customer: replied 12 months ago.
i guess you don't understand that i am not asking about gmail
Customer: replied 12 months ago.
are you aware that there is a mac program called "messages?"
did you see that my request refers to the messages program?
did you read that my problem has to do with 2-step verification?
are you familiar with 2-step verification?
Expert:  Mr.Med replied 12 months ago.

I'm doing my best to help you, Can you give me a slightly better description of what you'd like help doing so I can assist you better?

Expert:  Mr.Med replied 12 months ago.
  1. Please Go to the ; http://accounts.google.com/SmsAuthConfig . You might have to sign in to your Google Account.
  2. In the "2-Step Verification" box on the right, select Start setup.
  3. Follow the step-by-step setup process.

Once you're finished, you'll be taken to the 2-Step Verification settings page. Review your settings and add backup phone numbers. The next time you sign in, you'll receive a text message with a verification code.

Customer: replied 12 months ago.
this is what i wrote to you earlier. it still stands. what about it do you not understand?i get an error message, "messages can’t log in to***@******.*** because your login id or password ***** *****"
messages started requiring 2-step verification a week ago. so i added that.
today i get the above error message.
the instructions i found online told me to ask for a 16 digit code and enter that as my google password. it said i would not have to remember that; it was one-time only. but now suddenly my old gmail password ***** longer works
Customer: replied 12 months ago.
i am not hearing back from you. sounds like you do not understand the problem.
can you please arrange to refund any moneys and will will terminate the session?
Expert:  Mr.Med replied 12 months ago.

That's mean you forgot your password ***** you need to reset it, and to do this you need to go to this page and follow the instructions :

https://www.google.com/accounts/recovery/

Expert:  Mr.Med replied 12 months ago.

Ok, please do not rate my answer.

Thanks

Customer: replied 12 months ago.
i already did those things.
i do not think you get the problem.
can we please terminate the session and refund any moneys charged?
Expert:  Mr.Med replied 12 months ago.

Ok.

Customer: replied 12 months ago.
thank you
Expert:  Mr.Med replied 12 months ago.

You are welcome.

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