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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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After receiving an Apple Update it would not let me out

Customer Question

After receiving an Apple Update it would not let me out without my
user name and password. I don't have a clue, I tried several and
thusly now I am locked out. I can receive calls but can not access
to anything in my iPhone including placing calls.
My 5S iPhone number is(###) ###-#### ***** # ***** 388(###) ###-####
and my ICCID # *****(###) ###-####2766 5932 0136
My user name***@******.*** I believe......
Password, unknown at this time.
Submitted: 9 months ago.
Category: Email
Expert:  Cody replied 9 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 9 months ago.

Lots of people are having this issue today, the latest update has a bug in it.
​You will need to plug your iphone into your computer and open up itunes.
From there it will show you what your apple ID is, if you don't know your password.
You can reset it from here --> https://iforgot.apple.com

Expert:  Cody replied 9 months ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.