How do you access your gmail account?
Are you getting any error message?
I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.
The remote is an extra fee because it will take more of my time to facilitate the remote connection.