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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1706
Experience:  Computer Software Support Specialist for more than 10 years
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I use Windows Live mail on two different computers (one at

Customer Question

Hi, I use Windows Live mail on two different computers (one at home and one at work). On the home computer, I dragged a main directory (2000 emails in possibly 400 subdirectories) from one Hotmail account to another Hotmail account, and now both those accounts are virtually unusable through WL Mail. I can access/use both through Thunderbird and browser views, but even WL Mail at work will not work properly.
Submitted: 1 year ago.
Category: Email
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 year ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 1 year ago.
Not at this time. The problem started on my home machine so that's likely where the fix will be needed.
Customer: replied 1 year ago.
WL Mail works for other Hotmail accounts smoothly, just not the two I co-mingled.
Customer: replied 1 year ago.
Hi, are you there?
Expert:  Cody replied 1 year ago.

Are you using imap or pop3 settings?

Customer: replied 1 year ago.
I'm using IMAP. Also, both accounts work fine when accessing from my smartphone
Expert:  Cody replied 1 year ago.

its probably having issues downloading that many emails. can you move certain emails into like an archive folder and not sync that folder with Windows Live

Customer: replied 1 year ago.
Possibly. Although I need to access both accounts. They work fine separately. Is there a way of cancelling my drag/drop request?
Customer: replied 1 year ago.
I've made sure not to activate WL Mail at home to hope the request goes dormant, but it doesn't seem to change as the accounts won't refresh on the work computer.
Expert:  Cody replied 1 year ago.

The transfer is still going on?

Customer: replied 1 year ago.
Possibly, although I've never seen any email actually show up in the second account.
Expert:  Cody replied 1 year ago.

Can you just uninstall WL from home computer, delete the folders then set it up again.

Customer: replied 1 year ago.
I may have to. Is there a hidden folder under WL Mail that I can find and delete the action? I've deleted the accounts in both places and recreated them to no avail, but I haven't completely deleted WL Mail on the original machine.
Expert:  Cody replied 1 year ago.

folders should be stored here C:\users\nameOfProfile\AppData\Local\Microsoft\Windows Live Mai

Customer: replied 1 year ago.
How can I archive emails offline so I don't lose them?
Expert:  Cody replied 1 year ago.

You can do it in Thunderbird, under settings there is a place for local folders

Expert:  Cody replied 1 year ago.
Customer: replied 1 year ago.
Here's an activity log if that helps
Expert:  Cody replied 1 year ago.

I don't know what its doing, I would just remove it from home computer with folders and start over

Customer: replied 1 year ago.
K I'll try to archive everything first.
Expert:  Cody replied 1 year ago.

ok

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