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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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Just updated my iphone and ipad and cannot restart

Customer Question

just updated my iphone and ipad and cannot restart it...guess I forgot my password. Used both my icloud and personal email, but not one of my passwords is working
Submitted: 1 year ago.
Category: Email
Expert:  comp_audio replied 1 year ago.

Hello, my name is***** regards ***** ***** devices and security, they are pretty strict. Can you login on your oc to your iTunes?

Customer: replied 1 year ago.
cannot log on to anything...they will not start, because, I guess I forgot my password
Customer: replied 1 year ago.
never mind...got it...now how do I get a refund???
Expert:  comp_audio replied 1 year ago.

I have submitted this for a refund.

Customer: replied 1 year ago.
thank you