How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

No able to get or send email since you have taken over our

Customer Question

No able to get or send email since you have taken over our email from Verizon. Am sure that I must have missed the instructions of changing my settings(new computer user) and do not now know what to change my settings for incoming and out going mail..please help...
My email address is***@******.***. Thank you for your attention, ellyn hardison
Submitted: 7 months ago.
Category: Email
Expert:  Jess M. replied 7 months ago.

Hi Ellyn, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Windows computer or a Mac?

Are you still able to access your email using the web browser like Internet Explorer, Safari or Firefox or Chrome?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 7 months ago.
I am using an apple iPad. Have not tried another way to access my email and do not now how to do that. With AOL taking over email for Verizon will I never be able to just go to my email to send or receive email. What about my settings
Customer: replied 7 months ago.
Don't I need to change my email settings and what do I change them to?
Expert:  Jess M. replied 7 months ago.

Hi Ellyn,

Thank you for writing back with that information. Have you tried to access your email using a web browser on your iPad?