Hi Ellyn, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows computer or a Mac?
Are you still able to access your email using the web browser like Internet Explorer, Safari or Firefox or Chrome?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Have you tried to access your email using a web browser on your iPad?