Good morning Sally. My name is***** are not alone. Many people have run into this difficulty after updating their phones. It woudl be my pleasure to assist you. I believe that a phone call would be the fastest and easiest way to resolve your issue as I will need to you ask for personal information such as your email address and possibly your account name and password ***** you know it. We are not allowed to exchange personal information on the chat box as it would be visible to all users of the site. For this reason, I and I have offered the Premium Service of a phone call This is optional, and if you choose not to do this, I will provide detailed instructions to help you reset your password.
Reset Apple Password – if you know your apple idLet’s begin going to http://www.iforgot.apple.comWhen the webpage opens enter the email address that you use to login to your ipad with.Click next.Now, choose to either have instructions sent to you via email, or choose "answer securityquestions" whichever you prefer. This should allow you to regain access to your account.Please let me know if this does not work for you.Reset Apple Password – if you don’t know your apple id1. Let’s begin going to http://www.iforgot.apple.com2. When the webpage opens enter the email address that you use to login to your ipadwith. If you know your id, after entering it, proceed to STEP 3. If you do not know yourid click on "FORGOT APPLE ID" then click next and enter your first name, last name, andemail address. Your user id will be emailed to that address.3. Now, choose to either have instructions sent to you via email, or choose "answer securityquestions" whichever you prefer. This should allow you to regain access to your account.
If this information that I have provided has been helpful to you, kindly take a moment to rate my service. You can provide a rating by clicking on the stars and then clicking on submit. If you need more help, please let me know so we can continue to work together. Your complete satisfaction is my goal! Thank you!