Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
what is the operating system you have on the pc on which you are unable to open emails.
What email service are you using?
Apology for the delay in replying.
Are you using Microsoft Outlook email client software to access your emails or you are using chrome browser to access emails via webmail.
which version? 2010
open outlook and look at the top or press Alt + H key it will open the help link select About Microsoft office Outlook it will then show you the version.
it quite possible the outlook package is corrupted or the functions are not working and it could be for different reasons
Have you checked your computer for malwares and virures?
when you open outlook does it open without any error?
i need to know the details of the package the problem you are facing so that i can provide you a solution however if you are not happy providing more details then in that case i beliver yo uwill not be able to get support from any source. I am not sure which way you want the issue to be sorted and fixed. I will open the question to other experts for there views and input.
For refund issue you may contact customer care they will work it out for you.
I'm sorry about the issue. I'm another tech; I can help you quickly now. Do you still need help with your email issue?
Is there any error or message when accessing your email?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,