How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

I can't open my emails on my PC. I can see them but I can't

Customer Question

I can't open my emails on my PC.
I can see them but I can't read or respond or create new emails.
I can open & read on other devices (like my phone and iPad)
Submitted: 7 months ago.
Category: Email
Expert:  michelleclive replied 7 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

what is the operating system you have on the pc on which you are unable to open emails.

What email service are you using?

Customer: replied 7 months ago.
sorry but I don't know what an operating system is??
I am using Google Chrome as my browser and Outlook for my emails
Customer: replied 7 months ago.
I have Windows 10
Expert:  michelleclive replied 7 months ago.

Apology for the delay in replying.

Are you using Microsoft Outlook email client software to access your emails or you are using chrome browser to access emails via webmail.

Customer: replied 7 months ago.
Microsoft Outlook
Expert:  michelleclive replied 7 months ago.

which version? 2010

Customer: replied 7 months ago.
Customer: replied 7 months ago.
sorry, I'm not sure ... how would I know????
Customer: replied 7 months ago.
as far as I know it's the latest version .. what ever that is
Expert:  michelleclive replied 7 months ago.

open outlook and look at the top or press Alt + H key it will open the help link select About Microsoft office Outlook it will then show you the version.

Customer: replied 7 months ago.
I only have Outlook Mail and none of those options work???
Expert:  michelleclive replied 7 months ago.

it quite possible the outlook package is corrupted or the functions are not working and it could be for different reasons

Have you checked your computer for malwares and virures?

Customer: replied 7 months ago.
all clear
Expert:  michelleclive replied 7 months ago.

when you open outlook does it open without any error?

Customer: replied 7 months ago.
I'm not sure if this conversation is going the way that I planned. It seems as though it isn't the solution that I was looking for.
Am I able to ask for a refund?
Expert:  michelleclive replied 7 months ago.

i need to know the details of the package the problem you are facing so that i can provide you a solution however if you are not happy providing more details then in that case i beliver yo uwill not be able to get support from any source. I am not sure which way you want the issue to be sorted and fixed. I will open the question to other experts for there views and input.

For refund issue you may contact customer care they will work it out for you.

Customer: replied 7 months ago.
I'm happy to provide detail but I am absolutely not happy about having to wait 10 - 20 minutes for your next question!!!!
This has already been going for an hour and we've gotten nowhere!
I will contact customer care
thank you
Expert:  Viet - Email Tech replied 7 months ago.


I'm sorry about the issue. I'm another tech; I can help you quickly now. Do you still need help with your email issue?

Is there any error or message when accessing your email?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
No sorry, I refuse to pay any more money. I have sent a refund request to customer support.
Thank you for your assistance.