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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Got the app stan and cannot remember email or password which

Customer Question

Hi got the app stan and cannot remember email or password ***** is confusing it's not my google username iCloud or outlook please help cheers ***** ***** is telling me sent email my email for iPad is now [email protected] cheers ***** ***** help kimberley ***
Submitted: 8 months ago.
Category: Email
Expert:  Jess M. replied 8 months ago.

Hi Kimberly, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a computer with Windows now? Or a Mac? Or a smartphone or gadget?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 8 months ago.
Using an iPad please send me awnser costing me $85
Customer: replied 8 months ago.
Need my email and password ***** stan on ipad
Expert:  Jess M. replied 8 months ago.

Hi Kimberly,

Thank you for writing back. I accepted your request for secure remote assistance but there was a problem from your end. We cannot proceed with remote assistance until you fix the problem from your end which I believe requires calling your bank.

Do you have any computer there where I can access sot hat I can directly help you with this issue? I cannot access an iPad.

Regards,

Jess