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Hi Kimberly, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using a computer with Windows now? Or a Mac? Or a smartphone or gadget?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back. I accepted your request for secure remote assistance but there was a problem from your end. We cannot proceed with remote assistance until you fix the problem from your end which I believe requires calling your bank.
Do you have any computer there where I can access sot hat I can directly help you with this issue? I cannot access an iPad.