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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I accepted an offer to download Windows 10 on my laptop. I

Customer Question

I accepted an offer to download Windows 10 on my laptop. I do not remember the password ***** I even put in a password. Now I can not get into anything on my laptop. Can you help?
Submitted: 8 months ago.
Category: Email
Expert:  Viet - Email Tech replied 8 months ago.

Hi,

I'm sorry about the issue. What's the model of your laptop?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen? If yes, do you recognize that email address? Do you have access to that email address on any other device?

Do you have another working Windows or Mac computer?

Please reply at the box below. Thank you.

Expert:  Viet - Email Tech replied 8 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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