I'm sorry about the issue. What's the model of your laptop?
Does it show a name or username at the password ***** login screen?Does it show an email address at the password ***** login screen? If yes, do you recognize that email address? Do you have access to that email address on any other device?
Do you have another working Windows or Mac computer?
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When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.