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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I am trying to set up my account. My old email was, I

Customer Question

I am trying to set up my account. My old email was***@******.***, I changed my email about 4 years ago and have been out of the country for a couple of years. When I tried to change my password, they wanted my email account, they would not accept the second email and when I put***@******.***, they sent it there, but of course I never received the code number.
Submitted: 1 year ago.
Category: Email
Expert:  John T. F. replied 1 year ago.

Hi, Connie.

what feature, site or service are you trying to change the password ***** or set up new account?

Thanks,

John

Customer: replied 1 year ago.
I am trying to set up my Apple Account
Expert:  John T. F. replied 1 year ago.

Ok and would you prefer to set up a new Apple ID or try to recover access to your old one?

(Keep in mind that any purchases previously made under the old ID are lost if you do not have access to that account.)

John

Customer: replied 1 year ago.
I was going into my account with Apple and needed to change my password ***** then they wanted me to use my email address, I had changed it and when I changed my password, I tried to change my email, but they would not take the new email but they would send the info to my***@******.***, but I don't have that and could not get the code.
Expert:  John T. F. replied 1 year ago.

Are you still able to sign into your existing account?

test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

John

Customer: replied 1 year ago.
Now I cant get into it any way I try. How do I start clean
Customer: replied 1 year ago.
when I put my new email in***@******.*** it says this email address is not available for use as a new Apple ID, when I put in***@******.***, they send a code to me, but I haven't had that email address for 4 years.
Customer: replied 1 year ago.
are you still there
Customer: replied 1 year ago.
Have you come up with a solution
Expert:  John T. F. replied 1 year ago.

When you try using your new email address, does it say it's already in use?

John

Customer: replied 1 year ago.
Apparently I am trying to set up a new account with Apple.
Expert:  John T. F. replied 1 year ago.

Ok and when you enter your email address what is the exact message it gives you?

John

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