I'm sorry about the issue. In Firefox, please click on the 3-bar icon at upper right corner, then click on ? (question mark) icon at bottom, then click on option Troubleshooting information, then click on Refresh Firefox, then click on Refresh Firefox, and wait a bit, check.
- If that does not work, please let me know if you have windows xp, vista, or 7 or 8 or 10.
Please reply at the box below to continue. Thank you.
If that does not work, please click on Start->All programs->Accessories->System Tools->System Restore
; (Or press at the same time the two keys Windows and R on the keyboard, then type rstrui then click OK.)
, then the System Restore window should open. Then click on Next, and restore the computer to any date before this issue first occurred, and check.
- If that still does not work, please go to Control Panel, and uninstall the Mozilla Firefox program, then restart the computer, then download and reinstall Firefox at the website below:
- If needed, try the Google Chrome internet program to see if you like it or not:
- If needed, I can connect remotely to your computer and help you directly.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.