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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I've forgotten my password. The system keeps saying that

Customer Question

I've forgotten my password. The system keeps saying that it's going to email me a temporary password, but I only get emails asking me to verify that it's me. So I click on that, but I haven't received a temporary password. I need this so I can change my password ***** me note of my password ***** my notes so that I can log in properly. Please email me a temporary password. My email address is *********@*****.***. Thanks.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is it email password ***** something else? What website or account is it?

If possible, can you please send on the email message / link that it emailed you?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Hi Viet.It's the password ***** I need in order to log on to JustAnswer.com. I can forward the emails to you, if you give me your email address. I have Windows 8.1. I'm not comfortable doing a remote support session. There's nothing wrong with my computer anyway. Your system just isn't emailing a temporary password ***** me like it's supposed to.Mary
Customer: replied 1 year ago.
Viet,I got it resolved. If you were the person who sent me the customer service request, thanks. I called the number, and they sent me a temporary password. Thanks.Mary