I'm sorry about the issue. Is it email password ***** something else? What website or account is it?
If possible, can you please send on the email message / link that it emailed you?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,