I'm sorry about the issue. When did this issue first occur?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
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Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
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