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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My Windows Live program lets me open an email i have

Customer Question

My Windows Live program lets me open an email i have received but I cannot send an email nor can I forward or use reply. It simply tells me that an error has occurred and i must try again. What has happened and what can i do?
Submitted: 7 months ago.
Category: Email
Expert:  Viet - Email Tech replied 7 months ago.


I'm sorry about the issue. When did this issue first occur?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
email use is
Windows 10
Yes you can do a remote support session
Expert:  Viet - Email Tech replied 7 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Email Tech replied 7 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.