Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
I am a real person. Are you there? You need to respond here to talk to me.
Unfortunately, i will not be able to call. If this issue is on your computer, i can connect with you remotely and fix it.
You will need to email***@******.*** to request refund.
You have to write an email to them from your E-mail. They will get back to you.
If i had the capacity to do it, i would have done it. I am a technician only, so i cannot assist with billing issues. You'll have to email***@******.*** to request refund.