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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I received a temp password to enter my e-mail but when I

Customer Question

I received a temp password ***** enter my e-mail but when I signed in you didn't accept the password. I need help to enter my email. I have not been able to access it for one week.
Submitted: 8 months ago.
Category: Email
Expert:  Jess M. replied 8 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Have you been using a web browser to access your email?

Have you been using the same computer to access the problem email account?

Lastly, can I remotely access your computer so that I can directly help you recover your account while you watch?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess