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IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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I have skype on my ipad, under contacts it says not

Customer Question

i have skype on my ipad, under contacts it says not connected
status says on line
it recognises skype name but not my email address
Submitted: 1 year ago.
Category: Email
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

Please tell me if you have a computer you can use to sign in to your Skype account there. You may need to change or confirm your e-mail address, and it would be easier to do it on a computer.

I am awaiting your reply.

Thanks,
IT Miro

Customer: replied 1 year ago.
i have another computer logged int o skype
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  IT Miro replied 1 year ago.

Do you see any notifications there, and can you see your contacts?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
there are only a few
Customer: replied 1 year ago.
contacts, no notifications
Customer: replied 1 year ago.
i am trying to talk to wife in kabul
Expert:  IT Miro replied 1 year ago.

OK. Please do this on your computer:

1. Open a web browser

2. Go to www.skype.com

3. Click on the "Sign in" button located in the upper right corner. Type your Skype name or e-mail address and the password, and then click "Sign in". In case you see your name instead of "Sign in", it means you have already signed in

4. Click on your name in the upper right corner

5. Now scroll to the bottom of the page and click on "Account settings" located in the "Settings and preferences" section

There you can see your Skype name and other e-mail addresses associated with your Skype account. Make sure you typed the correct Skype name or e-mail address on your iPad.

Customer: replied 1 year ago.
Sorry we were in skype, alredy signed in
Customer: replied 1 year ago.
ok done
Expert:  IT Miro replied 1 year ago.

Please check your Skype name and Primary email address displayed on the Skype page when you click on "Account settings".

Go to your iPad and tap on your name and choose Sign out. You may need to tap on all menus there to find the option to sign out. Once you have signed out, use another way of signing in. For example, if you used your Skype name to sign in the first time, this time sign in with your primary e-mail address, and vice-versa. The password ***** ***** same.

Let me know the results.

Customer: replied 1 year ago.
Ok my skpe name is ***** ***** appears under notifications only option for name is ***** ***** password
Customer: replied 1 year ago.
Can you remotely take over?
Expert:  IT Miro replied 1 year ago.

Good.

Please use the e-mail address instead of the Skype name to sign in on your iPad.

In case you already tried with the e-mail address, then use the Skype name to sign in on your iPad.

Let me know what happens.

Customer: replied 1 year ago.
Ok . computer wont accept my email address but opens fine with user name
Customer: replied 1 year ago.
Password ***** ***** too
Customer: replied 1 year ago.
Email address in accounts is correct
Expert:  IT Miro replied 1 year ago.

What about iPad - can you sign out and try with both your Skype name and Skype e-mail address?

Customer: replied 1 year ago.
that is what i did
Expert:  IT Miro replied 1 year ago.

What are the results?

Customer: replied 1 year ago.
The email address was rejected, but skype name and password ***** acepted
Expert:  IT Miro replied 1 year ago.

OK. Are there any changes on iPad - can you see the contacts and call them?

Customer: replied 1 year ago.
Under contact it says i am not connected but the others appear normal
Customer: replied 1 year ago.
Status is online
Expert:  IT Miro replied 1 year ago.

Please click on the status and change it to something else, for example to "Offline". After that, tap on the status again and select "Online". After that, try to call one of your Skype contacts.

Customer: replied 1 year ago.
OK Changed it to offline and changed back ok. still not connected and can't call
Customer: replied 1 year ago.
It does what it should except recognise email address at login
Expert:  IT Miro replied 1 year ago.

I suggest removing the Skype app and then re-installing it. To do that, exit Skype and go to the home screen. Locate the Skype app icon and tap it and hold it for a few seconds. Once it shakes, tap on X

Once done, restart your iPad. After the restart, go to the iTunes and download Skype again.

Use your Skype name and password ***** sign in. Check if you can then call your contacts.

Customer: replied 1 year ago.
Ok did that and only used skype name and password ***** logon
No change, status ,on line, contacts, not connected, can't call
Customer: replied 1 year ago.
There is an option to change email, should I try that
Expert:  IT Miro replied 1 year ago.

Since it is the same, yes, try changing the e-mail, and then see if you can sign in with a new e-mail once changed.

Customer: replied 1 year ago.
In account settings under "how people find me ", there is my mobile phone no, but no email address
I did enter a similar email address, and will try to log in
Expert:  IT Miro replied 1 year ago.

You should be able to sign in either with Skype name, e-mail address and mobile phone number, so try all of those.

Customer: replied 1 year ago.
Can you help log off? computer returns to page without me signing in
Expert:  IT Miro replied 1 year ago.

Sure. Go to www.skype.com and click Sign out in the upper right corner of the page.

Customer: replied 1 year ago.
well this is the result,of the three, only the skype name would login with the pass word, And in contacts I am not connected,but i am online in status, in short, nothing has changed. however my wife has been able to text in from Kabul which is good.
Expert:  IT Miro replied 1 year ago.

I am not sure if the problem is with your iPad or somewhere else.

You should be able to sign in on "Skype for Web". Please try it by opening a web browser and going to this address:

https://web.skype.com

Try it on both your iPad and computer. See if you can sign in and send a message or call the contacts.

Customer: replied 1 year ago.
Could you fix the Skype Microphone?
can I talk tto my wife and get back to you?
Expert:  IT Miro replied 1 year ago.

Go to the "Skype for Web" and see if the microphone will work.

Customer: replied 1 year ago.
Cant logon with my device , it says
Customer: replied 1 year ago.
Thanks for your assistance, but I think i have had enough computers for today.
I will try to login again tomorrow and follow your instructions for Skype
Expert:  IT Miro replied 1 year ago.

Sure, no problem.

In case Skype on iPad doesn't fully work, you can use Skype on your computer.

If the problems are still there, let me know.

Regards,

IT Miro

Expert:  IT Miro replied 1 year ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 1 year ago.

Hello!

Let me know if you were able to receive my messages.

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