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Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 1301
Experience:  Systems Administrator
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My old password no longer works first gmail acount

Customer Question

my old password ***** longer works for my first gmail acount *****@******.***
and i have tried unsuccessfully to change it..
please help!!!
can u call me?
u can ask me some different security ? or something so i can access that email on my
new computer
this is too frustrating!
jacobi
Submitted: 8 months ago.
Category: Email
Expert:  Cody replied 8 months ago.

It looks like you have 2 step authentication setup, did you receive a text with a code?

Customer: replied 8 months ago.
no...my phone changed in jan
my cell phone # ***** ***** 305 1246
Customer: replied 8 months ago.
i do not have my cell set up for e mails....dont want that---
i do that on ipad..
Expert:  Cody replied 8 months ago.

You'll have to go here https://accounts.google.com/ServiceLogin?service=mail&continue=https://mail.google.com/mail/#identifier

enter email --> forgot password *****> don't know password ***** continue --> I don't know --> can't access my phone --> then answer questions

Customer: replied 8 months ago.
i am pretty sure i just did that twice but i will try again....they keep saying i am answering wrong.....
and i am not comfortable letting u into my computer
can u not send me a text on my cell w the code so we can continue?
Customer: replied 8 months ago.
are u still there?
Expert:  Cody replied 8 months ago.

If the account is tied to an old cell phone number this is the only way to try and retrieve it.

Customer: replied 8 months ago.
the cell # ***** stayed the same...
so why did i not get a text?--i clicked on that link but it only wanted me to log on to my gmails
Expert:  Cody replied 8 months ago.

Did you answer the 2 questions?

When was the last time you were able to sign in to your Google Account? (Required)

When did you create your Google Account? (Required)

Customer: replied 8 months ago.
but prob wrong answer....
i can use my i pad even today...
so i answered today.but it does not require me to sign in ..its just an app i open and it always opens....
i am just guessing when i got my first computer i cannot remember
Customer: replied 8 months ago.
if i can not answer either of those am i just out of luck ?
Customer: replied 8 months ago.
i have to leave for the apple store in 15 mn....
Expert:  Cody replied 8 months ago.

you can sign into the gmail account through your ipad?

Customer: replied 8 months ago.
i never sign in...i just tap the gmail app and all my emails come up---i just learned that is bad..i should be signing out
and i know how on my new email but never knew till yesterday u should always sign out which i never have on my i pad
Customer: replied 8 months ago.
i am embarrassed how stupid that was for security but no one told me
Customer: replied 8 months ago.
r u still there??
i have to leave in 5 mn
Expert:  Cody replied 8 months ago.

we can continue when you get back, there should be a spot to change your password ***** phone number etc. within the app

Customer: replied 8 months ago.
i just changed my apt to 430
lets do it now and get it done with..i will open i pad.....
Customer: replied 8 months ago.
now I am on my I pad
Customer: replied 8 months ago.
i got my notification from u that my new account has been opened on my ipad
it was in with all the old jacobicarole gmails
Customer: replied 8 months ago.
Hi Cody....r. U. Still there???
Customer: replied 8 months ago.
are u still there???
just responded from i pad
Expert:  Cody replied 8 months ago.

open up the gmail app and look for the gear switch for settings

Customer: replied 8 months ago.
when i tap the gmail app it goes right into all the emails ...theres no settings there
Expert:  Cody replied 8 months ago.

is it he general email app and not the gmail app?

Customer: replied 8 months ago.
it is a white box with envelope and says gmail under the app
Customer: replied 8 months ago.
my mate bought this older ipad about 6 -7 yrs ago
Customer: replied 8 months ago.
but i have inherited it and use it now
Expert:  Cody replied 8 months ago.

shown here there is a gear switch for settings https://itunes.apple.com/us/app/gmail-email-from-google/id422689480?mt=8

Customer: replied 8 months ago.
how do i find that on ipad ? i tap the app but it only shows all emails....including from u
Customer: replied 8 months ago.
ok i found gearjust tapped it
Customer: replied 8 months ago.
it is checked to receive all new mail..now what??
Customer: replied 8 months ago.
r u there?
Customer: replied 8 months ago.
actually i need to go in 5 mn...r u still there
Expert:  Cody replied 8 months ago.

ok I just downloaded app, doesn't look like you can change password ***** it

Customer: replied 8 months ago.
bummer...am i just out of luck then...
Customer: replied 8 months ago.
Customer: replied 8 months ago.
that means i will never be able to get the jacobicarole account on my new mac.....?
Expert:  Cody replied 8 months ago.

You'll have to contact google support to see what they can do. https://support.google.com/a/answer/1047213?hl=en

Customer: replied 8 months ago.
ok i will try that...perhaps u can help from the apple store..
maybe they can help as well
Expert:  Cody replied 8 months ago.

you can ask, not sure if they can retrieve an embedded password ***** the ipad or not.