I'm sorry about the issue. Does your email address end with @verizon.net or @yahoo.com etc.?
Have you tried anything?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
First, can you please let me know if you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand / model of your computer?
Please type at the box below, then click on the Send button below to communicate with me. Thank you.
Please reply back when you are available to continue. Thank you.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
To change or reset your Verizon Yahoo password:
Remember to change the password ***** your modem or router after you've changed your password. Instructions on how to do this will be displayed after you change your password.
Source: you may check this link. https://help.yahoo.com/kb/verizon/SLN25625.html
Please remember when we dealing with your issue. It is quite possible and may take more than one step or answer multiple times to solve a problem. In case the answer provided does not help or work dont be dissatisfied, use the Reply to expert or click on the “Continue Conversation” button and I will be happy to continue to help. Rate only when the problem is fixed or you are 100% Satisfied with the answer provided.