Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.
First of all, please check if you have setup your account with IMAP settings on the phone as well and let me know?
How do i find out?
On the Android phone, go to Settings(Gear ico) and then go to email settings and find if it IMAP or POP?
The incoming server is IMAP 4 and smtp server is: mail.howardericdavies.com I don't believe there is a server setting for incoming server.
I'm sorry for the delay. As there was a technical issue at my end and I could not reply back to you on time.
In this case, I suggest you to remove your email account from the phone and then configure it again with IMAP settings as settings on the phone seems to have gone corrupt.
Restart your phone and then re-add the account.
If you have any other query, please let me know.
Thank you, ***** *****
I'm following up with you to see how everything is going.
Do you still need help with this?
If you have any other query regarding this issue, please do not hesitate to let me know.
Else please take a second to rate my service by clicking the stars at the top of the screen then submit, that would be greatly appreciated.Thank you, ***** *****