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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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4402, windows live mail 2012, unable to send or receive,

Customer Question

4402
JA: Thanks. Can you give me any more details about your issue?
Customer: windows live mail 2012, unable to send or receive
JA: OK got it. Last thing — Email technicians generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 8 months ago.
Category: Email
Expert:  Viet - Email Tech replied 8 months ago.

Hi,

I'm sorry about the issue. What's the error or message?

Is your MSN email address currently working at the hotmail.com website?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 8 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Customer: replied 8 months ago.
I am using windows 7 ultimate
Customer: replied 8 months ago.
I can't receive emails thru***@******.*** try***@******.***
Expert:  Viet - Email Tech replied 8 months ago.

Thank you for replying back. If you test going to the hotmail.com website, are you able to sign in and use your msn email at the hotmail.com website? If no, is there any error or message?

What is the error or message when using Windows Live Mail program?

Do you also use gmail email in Windows Live Mail program? If yes, is your gmail email currently working in Windows Live Mail?

Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?

Please reply at the box below. Thank you.

Expert:  Viet - Email Tech replied 8 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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