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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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I was requested to change my password. I did. It was

Customer Question

I was requested to change my password. I did. It was acknowledged as accepted but I have not been able to sign in sense, why? My name is***** email is***@******.***
Submitted: 1 year ago.
Category: Email
Expert:  Tim replied 1 year ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.

Expert:  Tim replied 1 year ago.

James, it sounds like you may be locked out.....have you tried going through password ***** again?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
each time results in receiving an error message when trying to sign in
Expert:  Tim replied 1 year ago.

hmm, ok. I'll be back with you shortly and we will see what we can do.

Customer: replied 1 year ago.
I do not want any additional charges nor free trial just the answer to my question
Customer: replied 1 year ago.
I am not getting any help from you, so I am not satisfied
Expert:  Tim replied 1 year ago.

James, i'm sorry you are not satisfied, i told you i would be with you in a few minutes. What is the error you are getting when trying to log in after the password ***** changed?