I am referring to the password ***** as you indicated "'ve been charged for you doing the exact stuff the TMobile store did last night "
Anyway, your only option now is
If your not able to pass these questions or the email contacts, then the automated tools will not be able to help you regain access Lisa
You will need to follow the manual process, it is the only option left in your situation.
You'll need a working email account so they can contact you on it so use your personal one
Then go to this link and fill in the form please.
You will then need to allow up to 24 hours for Google to contact you with the instructions to reset your password.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.