I'm sorry about the issue. Do you currently have access to your old gmail address? What happens to your old gmail email address?
Do you have a phone number ending with the two digits 76?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,